Lone Star Inflatables
        218.330.9999


 

We rent our inflatables
throughout the
Brainerd Lakes
Area

Frequently Asked Questions
Q. Where are you located?
A. 17977 State Highway 371 Brainerd 56401
Q: What is your delivery area?
A. We offer delivery and setup of your inflatable rental to all of the Brainerd Lakes Area. Delivery is available anywhere your event is throughout Minnesota, Wisconsin, or Iowa for an additional fee. The prices quoted on this site are based on the rental being within a 10 mile radius of our location. Additional mileage fees will be added to rentals outside of the this 10 mile area – depending on the amount of your rental and distance to your location mileage fees may be reduced or waved. Call for complete details.
Q: What is included with delivery?
A: We will deliver and set-up the units at the location as close as we can to the time you desire, When we setup the unit we make sure the unit is safely setup on a fairly level surface and anchored with our safety stakes. We fully inflate the unit; make sure it is clean, sanitized and in a safe working condition. We go over the safety features and proper operation of the unit to assure you have a safe event. We will try to accommodate your schedule for delivery time and pickup. We will come back at the end of your event to disassemble and take the unit away.

Q: Can we pickup the inflatables from your office and set the units up ourselves?
A: On special occasions we work with large groups who have experience in working with inflatables and want to set-up our inflatables outside our free delivery area. We will arrange a special pick-up time from our office and go over all the safety specifications with the customer.

Q: Can we keep the inflatables overnight?
A: Yes, if the unit is not reserved for the following day. The inflatable must be in a secure environment, For insurance and liability reasons you will want to keep the inflatable deflated overnight (if outside and unattended) You are responsible for the unit and its accessories until we come to pick the unit up. We generally will come to pick up the unit early the next day.
Q: What is your Cancellation Policy?
A: Once an inflatable is reserved, You can post-pone or re-schedule your rental up to 24 hours prior to your rental and your deposit will be credited towards your next rental. No refunds will be given. Due to scheduling we cannot accept changes to an order within 24 hours of your scheduled delivery. No refunds or credit will be given for cancellations or changes with less than 24 hours notice
Q: Do you offer an extended rental rate discount for Inflatables?
A: YES - The second day is always 1/2 price - if you want to rent for a week or month call for a quote.
Q: Do you offer multi unit discounts?
A: YES – If the units are rented at the same time and delivered and setup is together we offer the following discounts. Rent any 2 inflatables and receive a 5% discount on your entire order, rent 3 inflatables and receive a 10% discount on your entire order, rent 4 or more inflatables and receive 15% off your entire order.
Q: What method of payment does LoneStar Inflatables accept for rentals of its products?
A: Major credit cards (Visa, Master Card, Discover and American Express), check card, debit card, cash, personal checks, checks from business, schools or churches are accepted.
Q: Do you require a deposit to reserve an inflatable?
A: Yes, because inflatables are rented on a first come first serve basis we require a 50% deposit to reserve all inflatables. This assures you of receiving the item you reserve. At the time of delivery you can change payment options.

Q: Do you require assistance in setting up the inflatables?

A: NO, if you are having a large event we may offer you a discount for assisting with the larger pieces for set-up and tear down.

 

Q: What types of surfaces does LoneStar Inflatables set up its rentals on?
A: We need a level, uniform surface, such as Grass, Concrete, Blacktop or Carpet. No Dirt, Rock, Gravel or Sand setups.
Q: How far from an electrical outlet can you set up an inflatable?
A: 100' Maximum from an electrical outlet.

Q: How much electricity does each unit use? What type of power source is needed?
A: Each blower uses from 8 - 12amps of power, we can generally get 2 blowers onto one standard 20amp circuit if nothing else is plugged into that circuit. Our blower works on standard household 110V circuits - no special outlets are needed. If you require a generator, we also rent generators for $65.00. One generator will power up to 4 1 h.p. blowers.
Q: What prep should I do before the inflatable rental arrives?
A: *Dogs (animals) must be tied/caged before and during event, *Make sure you have at least 3.5 feet of clearance leading to Setup Location. Turn off automatic sprinklers, Do not water grass the night before, Pick up all animal feces. Remove Center post from double doors.
Q: How long does it take to set up an inflatable?
A: 30 minutes depending on location and size of inflatable.

Q: Can I have a LoneStar Inflatable at a park?
A: LoneStar Inflatables will set-up at all parks with permission. Check with the park prior to the event to make sure that inflatables are allowed in the park Most state, county or regional parks need permission prior to us setting up inflatables in them. Must be attended at all times as you will be responsible for equipment.
Q: If the park or business wants an additional insured certificate can you provide this?
A: Yes. LoneStar Inflatables carries a Liability policy of $1,000,000 however LoneStar Inflatables will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. LoneStar Inflatables offers staffing at $27.00 per hour. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $75.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.
Q: Do parks have power (electricity)?
A: Some parks do have electrical outlets, If you require a generator; we also rent generators for $65.00.
Q: How many kids can fit on an inflatable?
A: Usually four to eight, but it depends on the size of the children and the type of inflatable they are on.
Q: Are the inflatables clean?
A: Yes, very! We clean and sanitize each of our inflatables after every rental or when we set them up. As we clean them, we also do a thorough safety check so that each customer gets their inflatable in pristine, safe condition.
Q: Can we set up an inflatable indoors?
A: Yes, as long as the room is large (and especially tall) enough to accommodate the inflatable. We will not go up or down more than 3 (three) single stairs and we must be able to use our dolly to move the inflatable to its destination. If you are renting one of our larger inflatables we will need a double door or 42" width to move the inflatable through. Call ahead of time to find the size opening we need for your inflatable. Please make sure all post from double doors are removed prior to us arriving at your event.

Q: Can you set an inflatable up in my driveway?
A: Yes, provided the driveway is flat enough. We prefer to setup inflatables on a grassy area when possible, because it is easier to safely secure the inflatable and generally safer. We will not setup inflatables on gravel driveways.
Q: My yard slopes, is that a problem?
A: A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables.

Q: What time do you deliver and pick up the inflatable?
A: Rental times vary, and we can usually be flexible to meet your needs. The typical range is from 4 hours to all day (8 hours). We will deliver and setup the inflatable between 30 to 60 minutes before start time.
Q: Can you provide an operator for our our inflatables?
A: Yes, we can fully run your entire event; we will provide staffing for all the inflatables or games at your event. Staffing is $27.00 per hour per attendant with a 4 hour minimum.

Q: How close do you need to get to the event site?
A: For most residential deliveries we will park on the driveway or street and use a dolly to move the inflatable to your desired setup spot. With our large Items (Slides and obstacle course) we must be able to drive delivery vans on grass. Some games are simply too heavy to carry with a dolly and require a vehicle with a trailer to move the attraction to desired location. Extra outdoor Power outlets are helpful. 20 amp circuits are required. If required, LoneStar Inflatables will supply generators at additional costs. LoneStar Inflatables will only drive on grass in extreme circumstances for certain inflatables.
Q: What happens if we spill on the units?
A: Customer must provide trash cans near the inflatables. On asphalt this is a huge problem for our clean up crews. What happens is a kid places a can of soda on the ground at the base of the inflatable, then, accidentally someone else kicks it over spilling underneath the inflatable. Of course a lot of sticky clean up is required underneath the inflatable before it can be rolled up and put back in the delivery vehicle. If a can of soda has been brought inside an inflatable such a moonwalk, and it spills and is not cleaned up immediately by the customer', customer will be charged a $150 cleaning fee. This also applies to vomit, urine, silly string, or face paint!
Q: What happens if we damage the unit?
A: Customer is held liable for any and all damages to equipment other than normal wear and tear. (Examples but not limited to: Ripped seam on an inflatable due to "overloading riders",broken blowers, etc ) However customer is not liable for damages to equipment due to previously damaged or faulty equipment - customer may buy an addition insurance policy for 10% of the rental price to protect against accidental equipment damage - this does not cover ripped seams from over loading units.
Q: Can we Tape signs on the unit?
A: NO TAPE. duct tape, masking tape, or tape of any kind is allowed on inflatables! If game signs and ticket signs are needed (LoneStar Inflatables does not supply these signs) they must he placed on a chair, table, box, or on a board hammered into the ground NOT ON THE INFLATABLE. Customer will be charged a cleaning fee of $150 per game if tape has been used.

Thank you for visiting, we look forward to serving you soon!